| Stakeholders |
Key Concerns |
Communication Channels, Response Methods, and Communication Frequency |
| Chairman |
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- Excellent technical service capabilities for high-quality products, reasonable prices, and good delivery times that meet environmental protection requirements
- Compliance with HSF regulations
- HSF production methods
|
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- Contact Person: Vice President Tsai
E-MAIL：sale_tdk@ms.gem.com.tw
- Customer satisfaction survey
- Providing 24-hour customer service hotline, customer complaint hotline, message board
- Continuous collaboration with customer requirements and audits related to products, environment, responsibility, etc., and working together on prevention and improvement
- Offering value-for-money products and fulfilling social responsibilities
- Passing the QC080000 Hazardous Substance Process Management for systematic and effective management of hazardous substances in raw material acquisition and production processes
- Obtaining ISO14001 Environmental Management Systems certification for continuous improvement of environmental management effectiveness
|
| Shareholders, Investors |
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- Continuously innovate and conduct research and development to create product value, achieve sustainable operation, and enhance operational profitability
- Information transparency
- Compliance with HSF and environmental regulations
- Implementation of internal control system risk assessment operations within the company
|
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- Contact Person: Director Chen
E-MAIL：shareholder@ms.gem.com.tw
- Contact Person: Audit Committee
E-MAIL：supervisor@ms.gem.com.tw
- Hold an annual shareholders’ meeting
- Hold an annual corporate presentation
- Prepare financial reports in accordance with the Regulations Governing the Preparation of Financial Reports by Securities Issuers, International Financial Reporting Standards (IFRS), International Accounting Standards (IAS), interpretations, and announcements approved and promulgated by the Financial Supervisory Commission.
- TWSE MOPS for real-time release of significant information
- Establish an email inbox and contact phone number on the company’s website, providing a smooth communication channel for investors and the company 24 hours a day
- Conduct face-to-face and telephone communication meetings occasionally with corporate investment institutions
- Enhance global market share of products, continuously innovate and develop new products in response to market trends, meet customer demands, increase overall revenue, and improve profit margins
- Strengthen corporate governance to safeguard shareholder rights, treat shareholders equally, enhance the structure and operation of the board of directors, improve financial information transparency, and implement corporate social responsibility to maintain and respect the interests of shareholders and other stakeholders
- Achieve corporate social responsibility by obtaining ISO 14001 and QC080000 certifications, protect the global environment, contribute efforts to the Earth, and avoid fines for non-compliance with regulations, preventing losses for the company
- In alignment with the company’s organizational structure, conduct risk assessments and relevant control operations for major internal control systems in each department. Internal audits are performed by the internal audit team to verify the implementation and track improvements in internal controls. Simultaneously, strengthen the verification of various practical operations to expedite performance achievements and mitigate the risk of operational failures through the functions of the Internal Strengthening Team and External Strengthening Team within the W3C.
|
| Management Team |
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- Sound corporate systems or norms
- Strong support from business owners and loyal and dedicated subordinates
|
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- Contact Person: Vice President Chou
E-MAIL：mana_ccs@ms.gem.com.tw
- Drive various business initiatives primarily based on the leadership and adherence of subordinates
- Smoothly promote various business activities without obstacles
|
| Employees |
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- Good working environment
- Ensured work rights
- Recognition and rewards
- Enhancement of skills and knowledge
- Salary and benefits security
|
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- Contact Person: Vice President Chou
E-MAIL：mana_ccs@ms.gem.com.tw
- Contact Person: Audit Committee
E-MAIL：supervisor@ms.gem.com.tw
- Occasional communication meetings between supervisors and colleagues
- 24-hour employee service hotline and suggestion box
- Occasional promotion of sexual harassment prevention
- Occasional provision of employee health checks
- Employee satisfaction surveys
- Elimination of illegal discrimination to ensure equal work rights
- Simplifying work processes, improving work efficiency, maintaining a clean and safe environment, protecting the environment and personnel health, and enhancing communication efficiency between departments
- The company timely issues salaries to maintain basic living conditions for individuals/families
- Clear regulations on rewards and punishments, as well as financial incentives to enhance work efficiency and a sense of importance
- Occasional continuing education and training measures to increase employees’ long-term commitment and interdependence with the company
- Increase employees’ long-term loyalty to the company
|
| Partners/Sales Agents |
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- Mutual and continuous cooperation
|
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- Contact Person: Vice President Tsai
E-MAIL：sale_tdk@ms.gem.com.tw
- Combining both parties’ sales channels and interpersonal relationships
- Leveraging each other’s strengths to open up the global market
|
| Society (General Public) |
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- Environmental protection needs
- Compliance with ethical behavior or norms
- Adherence to laws and regulatory requirements
- HSF product design
- HSF product packaging design
|
-
- Contact Person: Vice President Chou
E-MAIL：mana_ccs@ms.gem.com.tw
- Continuously reduce resource waste, avoiding environmental pollution disturbances for nearby residents
- Uphold conscientious business practices that do not harm the public
- Adhere to contract terms, ensuring fairness in transactions
- Environmentally friendly product and packaging design
- Passing the QC080000 Hazardous Substance Process Management for systematic and effective management of hazardous substances in raw material acquisition and production processes
- Obtaining ISO14001 Environmental Management Systems certification for continuous improvement of environmental management effectiveness
|
| Government (Regulatory Authorities) |
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- Compliance with company operational regulations
- Corporate governance and disclosure of public information
- Legally paying required taxes, and fees, and contributing to society
- Adherence to laws and regulatory requirements
|
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- Contact Person: Vice President Chou
E-MAIL：mana_ccs@ms.gem.com.tw
- Continuous supervision and audit activities by regulatory authorities
- Public information and major announcements
- Occasional promotion, explanations, and seminars on regulatory requirements by regulatory authorities
- In the spirit of contributing to and benefiting society, the company follows relevant legal provisions, truthfully pays taxes and fees, safeguards and cares for employee rights, contributes to the local community, donates to school expenses, assists disadvantaged and low-income families in covering nutrition lunch and related educational expenses, contributing back to society
- The company complies with relevant laws and regulations in the countries where its subsidiaries are located, strives to operate and manage the business, creates revenue and value for each plant, safeguards the rights of employees in various locations, fulfills corporate social responsibilities, cherish and protect the Earth, implement relevant environmental protection measures in accordance with authorities’ regulations, and actively contribute to clean production.
|
| Suppliers/Subcontractors/Contractors |
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- Expecting to collaborate with the principal to achieve mutual benefits and concurrently meet green environmental requirements
|
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- Contact Person: Vice President Tsai
E-MAIL：sale_tdk@ms.gem.com.tw
- Continuously striving for win-win situations and long-term collaboration
- Signing environmental declarations
- Providing products that must undergo inspection by recognized third-party laboratories
- Incoming material inspection sampling and monitoring
- Annual supplier audits
|
| Insurance Company |
|
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| Community/Neighboring Residents |
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- Environmental and occupational health protection
- Honesty and integrity
|
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- Contact Person: Vice President Tsai
E-MAIL：sale_tdk@ms.gem.com.tw
- Continuous community feedback, no noise, no unpleasant odors, no littering of waste, no unauthorized discharge of industrial wastewater
- Expecting companies to have socially acceptable environmental performance, as well as honesty and integrity
- Occasional social care and emergency assistance
- Occasional promotion of educational initiatives and community contributions
- Obtaining ISO14001 Environmental Management Systems certification for continuous improvement of environmental management effectiveness
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